Frequently asked questions.

Q1: What is the difference between Hajj and Umrah?
A: Hajj is a mandatory pilgrimage performed once a year during the month of Dhul Hijjah and is one of the five pillars of Islam. Umrah is a non-mandatory pilgrimage that can be performed any time of the year. Hajj includes more rituals and is performed on specific dates, while Umrah is shorter and simpler.

Q2: Can I perform Hajj or Umrah on my own, or do I need to go with a licensed agency?
A: International pilgrims are required to go through a licensed travel agency approved by the Saudi Ministry of Hajj and Umrah. While Umrah can be arranged through the Nusuk platform, it is highly recommended to use a licensed group service for ease and guidance.

Q3: How do I apply for a visa for Umrah or Hajj?
A: Umrah visas can be applied for through the official Nusuk platform or an approved Umrah operator. Hajj visas are only issued through licensed Hajj agents. A valid passport, vaccination certificate, and confirmed bookings are usually required.

Q4: Can I perform Umrah with a tourist visa?
A: Yes, citizens of eligible countries can perform Umrah using a Saudi tourist eVisa. However, Hajj cannot be performed using a tourist visa.

Q5: What documents are required for the visa application?
A: Required documents generally include a passport with at least six months validity, passport-sized photographs, a valid vaccination certificate (especially for Meningitis and COVID-19), and confirmed travel and accommodation bookings.

Q6: What should I pack for Umrah or Hajj?
A: Essentials include Ihram clothing (for men), modest attire (for women), comfortable footwear, personal hygiene items, medications, travel documents, a power bank, and a small bag for daily use.

Q7: Do I need vaccinations before traveling?
A: Yes. The Kingdom of Saudi Arabia requires proof of vaccination against Meningitis (ACWY). COVID-19 and seasonal flu vaccinations are also recommended. Always check for updated health requirements.

Q8: What are the main rituals of Umrah?
A: The primary rituals of Umrah are: entering the state of Ihram with intention, performing Tawaf (seven circuits around the Kaaba), performing Sa’i (walking seven times between Safa and Marwah), and shaving or trimming the hair.

Q9: Can women perform Umrah alone?
A: Women above a certain age (usually 18) may perform Umrah without a mahram if they are part of an organized group and follow current Saudi regulations. It is advised to check the latest rules on the Nusuk platform.

Q10: How close will my hotel be to the Haram?
A: Arrahman Tours offers 5-star hotel accommodations within close walking distance to the Haram in both Makkah and Madinah, based on the selected package.

Q11: Are meals and transportation included in your packages?
A: Yes. Our packages always include Breakfast buffet meals. Transportation includes airport transfers, intercity transport, and guided historical tours (Ziyarah). Specific requests may also be accommodated if possible.

Q12: How long is a typical Umrah trip?
A: A standard Umrah package ranges from 8 to 11 days, with stays in both Makkah and Madinah. Custom durations can also be arranged based on your needs.

Q13: Can I visit Madinah before Makkah?
A: Yes. You can choose to visit either city first. Many prefer starting in Madinah for spiritual reflection and rest before performing Umrah in Makkah.

Q14: What supplications (duas) should I learn before going?
A: Important supplications include the Talbiyah, duas for Tawaf and Sa’i, and general prayers for forgiveness, health, and guidance. Bringing a printed or digital dua guide is highly recommended.

Q15: What happens if my trip is cancelled or delayed?
A: Our team will assist with rescheduling, alternative arrangements, or refunds as per the terms and conditions of the package. Travel insurance is also recommended for additional coverage.

Q16: What should I do in case of a medical emergency in Saudi Arabia?
A: Saudi Arabia has excellent healthcare facilities. In case of emergency, dial 997 for an ambulance. Carry your ID, insurance card, and emergency contact information with you at all times. Arrahman Tours is not liable for any occurrences of medical emergency.